Your high performers want to feel their efforts are meaningful, recognized and rewarded, and a strong incentive travel program is one experience that shows their investment in your company is paying off.
That said, incentive travel planning can easily unravel. With the complexities of global travel, the best-laid itineraries can go sideways with just a nudge, so making sure we go the extra mile for our client’s top performers is mission critical.
KEY INGREDIENTS
Experience Design
Program Design & Management
Hotel Sourcing
Negotiation & Contracting
Transportation Management
Food & Beverage Planning
Logistics Planning & Management
Post-Program Review & Future Planning
KEY ACTIONS
After a year of careful planning to create a once-in-a-lifetime incentive trip to several destinations across Spain, one couple’s flight was cancelled before they even left.
We had to react quickly to ensure this exclusive and intimate experience wasn’t ruined for this achiever and her spouse.
But with a tightly planned incentive travel program, that’s not always as easy as it sounds — and simply re-booking the cancelled flight would leave them almost two days behind the rest of the winners.
So our team made the call to re-plan the first leg of their trip, shifting their arrival location to the second stop, and again, that was complicated:
- Worked with airlines, hotels and transportation companies to re-route the guests
- Negotiated with the new hotel for early arrival and check-in
- Ensured the airlines would track their luggage and get it to them ASAP
- Arranged for supplementary personal items since the couple had no luggage
- Planned a special dinner and room drop to welcome the guests upon arrival
